Frequently Asked Questions


How do I login to the TRI Learning Centre?

There are two methods for logging in:

1. Learning Centre specific credentials: These will be contained in your welcome email for the training site.  These credentials are specific to the Learning Centre and will not provide access to other TRI systems. Please keep a copy of these details.

2. Full TRI credentials: If you have been issued full TRI credentials (e.g., for PPMS, TOPS), you won't need to type these into the Learning Centre. Instead click on the "Click HERE to login with your TRI username and password" text on the login screen. This will direct you to log in using TRI single sign on.

It doesn't matter which of the two logins you use, as they are both linked to the same account.


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I forgot my username/password.

1. Learning Centre specific credentials:  Click on the grey question marks next to the username or password fields on the login page to request your username or password reset.  Note this will update your TRI Learning Centre login details only and will not affect TOPS, the intranet or PPMS. Please contact us if this process is not successful.


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2. Full TRI credentials: Your TRI password can be reset via TOPS. Remember, this will only work from within the TRI network (or a VPN). If you are experiencing difficulty with your VPN or TRI network access, please contact your partner IT support for assistance.


Which courses do I need to complete?

You will be automatically enrolled in mandatory induction courses based on the type of work you will be doing at TRI:

  • Personnel working in the laboratory (and those who supervise personnel working in the laboratory) must complete the TRI lab safety, TRI chemical safety, & TRI fire safety modules. 
  • All other personnel must complete the TRI general safety and TRI fire safety modules.


How long do I have to complete the courses?
NEW USERS: you will have 30 days from the time of your invite to complete the required e-learning modules. If this date passes, your TRI building and printing access will be suspended until you have completed the courses. 

TRAINING RENEWALS: many of our training modules have renewal intervals (this will typically be listed in the 'course description'). You will receive reminder emails starting 2 weeks before your course completion expires. After the renewal date passes, your TRI building and printing access will be suspended until your course is refreshed.


How often do I need to complete the courses?

COURSE                         TRAINING INTERVAL

TRI fire safety                1 year

TRI lab safety                 3 years

TRI general safety         3 years

TRI chemical safety       2 years


How do I enrol into additional courses?

Use the Course Catalog link from your dashboard to get a full list of available training courses, most of which will allow you to self enrol using the 'Get this course' button.

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I found an error or mistake with your content or want to provide feedback on a course. 

Please use the Contact Us tab to let us know if you find any errors or mistakes in our content. We definitely want to ensure the information we are providing is accurate. In fact, feedback of any sort (good or bad!) is always welcome, so feel free to get in touch.