Frequently Asked Questions


How do I login to the TRI Learning Centre?

There are two methods for logging in:

1. Learning Centre specific credentials: These will be contained in your welcome email for the training site.  These credentials are specific to the Learning Centre and will not provide access to other TRI systems.

2. Full TRI credentials: If you have been issued full TRI credentials, you can click "Click HERE to login with your TRI username and password" from the login screen.

It doesn't matter which of the two logins you use, as they are both linked to the same account.


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I forgot my username/password.

1. Learning Centre specific credentials:  Click on the grey question marks next to the username or password fields on the login page to request your username or password reset.  Note this will update your TRI Learning Centre login details only and will not affect TOPS, the intranet or PPMS.


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2. Full TRI credentials: Your TRI password can be reset via TOPS. Remember, this will only work from within the TRI network (or a VPN). If you are experiencing difficulty with your VPN or TRI network access, please contact your partner IT support for assistance.


How long do I have to complete the courses?

NEW USERS: you will have 30 days from the time of your invite to complete the required e-learning modules. If this date passes, your TRI building and printing access will be suspended until you have completed the courses. 

TRAINING RENEWALS: many of our training modules have renewal intervals (this will typically be listed in the 'course description'). You will receive reminder emails starting 2 weeks before your course completion expires. After the renewal date passes, your TRI building and printing access will be suspended until your course is refreshed. 


How do I enrol into additional courses?

Use the Course Catalog link from your dashboard to get a full list of available training courses, most of which will allow you to self enrol using the 'Get this course' button.

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